Snozzle Wobbleson Collectible Figure
With regret on this occasion, our toy partner, Vivid, experienced a production issue which meant that no Snozzle Wobblesons were included in the first batch of packs. As soon as we discovered this, we have been communicating to fans about next steps. Rest assured that Vivid are doing all they possibly can to resolve the issue and get Snozzle on shelves asap (hopefully by the end of March) and we are working closely together with them to make this happen.
In the meantime, fans are invited to ‘Snozzle Saturday’ which is being held in The Entertainer stores across England and Wales on March 16th. Here you can swap any Moshling for a free Snozzle Wobbleson – please check The Entertainer website for your local store and further details nearer the time. You can also get further information from the customer services team at Vivid – email@example.com
In addition, to support the efforts of resolving this issue, fans who can't make the 'Snozzle Saturday' swap day on March 16th will be able to obtain a figure directly from the Vivid Customer Care Team from March 18th 2013, whilst stocks last. In addition there will be restrictions as to how many figures can be issued per household, as the figure is still rare.
We appreciate the lengths that our fans go to in support of Moshi Monsters and the passion they feel for the characters and stories. We’re lucky to have you and we’ll do our best to avoid similar mistakes in the future while striving to create extraordinary entertainment for our millions of fans around the world.