We're thrilled that you are interested in Moshimonsters.com and that you want to place an order at store.moshimonsters.com. In this document we'll explain what kinds of questions we'll ask you on our website, and what we do with the information you give us.
Moshi Monsters gives you the ability to have controlled interaction with your friends. We have tried to make this a fun and friendly environment, but the environment on Moshimonsters.com also depends on you. Whenever using this site, or any social networking website, you should be careful about the interactions you have with others. Want to learn more about how to protect yourself online? Check out http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm and http://www.onguardonline.gov/socialnetworking_youth.html.
A big Moshi Monsters welcome to parents, teachers and other concerned adults. Our website, Moshi Monsters.com, is hosted by Mind Candy Ltd., a UK company with offices at Tea Building, Unit 4.01, 56 Shoreditch High Street, London E1 6JJ, UK. On this site, with parental permission, kids can participate in a virtual online environment, giving them the opportunity to adopt a virtual pet monster from one of several species, customize it, and bring it to "life". The monster then generates several puzzles each day, and kids who play the games have a chance to earn virtual currency (we call our currency "Rox"). With Rox, kids can "buy" virtual food for their pets and accessories for their pets' rooms. At moshimonsters.com we also provide kids with the ability to have controlled communications, using limited and moderated pinboard text messages with their chosen friends.
In this policy we describe what information we collect, how we collect it, and what we do with it (the policy covers only information collected and used on Moshimonsters.com). Mind Candy strives to comply with the Children's Online Privacy Protection Act, (COPPA) a U.S. law that governs the use and collection of information online from kids under 13. To learn more about this law, and about how to protect your kids on interactive online websites, visit http://www.ftc.gov/bcp/edu/pubs/consumer/tech/tec08.shtm for information from the U.S. Federal Trade Commission, as well as http://www.onguardonline.gov/socialnetworking_youth.html.
What Information We Collect And How We Collect It
When users, including children under 13, register and create a monster on Moshimonsters.com, Mind Candy Inc. asks them to select a name for their monster, a screen name (also referred to as a monster owner name), and a password; and to provide his or her parent or guardian's email address for children under 13, the child's birth date, gender, and country of residence. Users 13 or older will provide their own email address. In the interactive community features, no additional personally identifying information is required.
In order to use this Web site, we request certain personally identifiable information from you on the registration form, including a user name and password. During registration you are required to give contact information (your parent email address if you are under 13 years of age). We use this information to contact you about the services on our site in which you have expressed interest. Occasionally, Moshimonsters.com sends out updates regarding new site features, via parent announcements and our newsletter. We also need to contact you regarding any Customer Service queries you submit, such as password retrieval.
As part of the registration process, we require demographic information (gender, country of residence and birth date); we encourage you to submit this information so we can provide you a more personalized experience. We limit the information we collect, both actively (i.e., what we ask kids) and passively (what we collect through use of web tracking mechanisms like "cookies") to that which is necessary for kids to take part in a particular Moshi Monsters game activity.
Mind Candy Inc. is the sole owner of the information collected on Moshimonsters.com. Mind Candy Inc. collects personally identifiable information from our users at several different points on our Web site including registration and Customer Service contact queries.
If you purchase a product or service from us, we request certain personally identifiable information from you on your order form. You must provide contact information (such as name, email address, and shipping address) and financial information (such as credit card information and expiration date).
We use other third parties such as a shipping company to fulfill orders, and a credit card processing company to bill you for goods and services. We use email and the telephone to assist you if you have questions while using our site or regarding your order. When you sign up for Click n Buy, we will share your email address, country of residence, and Moshi Monster Account ID as necessary for the third party to provide that service.
These third parties are prohibited from using your personally identifiable information for promotional purposes.
We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browser's "help" file. http://en.wikipedia.org/wiki/HTTP_cookie.
Third Party Cookies
How Mind Candy Uses The Information It Collects
Upon activation of an account, the information submitted will be used by Mind Candy to create a personalized monster and will allow the registered user to participate on the Moshimonsters.com website, which contains a variety of interactive community features. Within those features, users are identified in the community by their screen name, age, gender and country of origin. This limited (and non-personal) identifying information, accompanied by a picture of their pet monster, will be displayed to the user or kid's friends and others who have obtained the user or kid's screen name. Monster Owners can make friends only if they know the other Monster Owner's screen name, which they can find in a variety of ways, some examples include knowing the screen name through personal contact offsite, seeing the screen name if the other Monster Owner is mentioned in the Community section of the site (such as if they are the winner of the "Monstar of the Week" competition, "Room of the Week" competition or they may have achieved something newsworthy in-game), or registered Monster Owners seeing screen names that are included in their friend's "friend tree". It is also possible that the Monster Owner could guess a screen name. The recipient must accept the invitation before the two can communicate.
Once an invitation is accepted, the two become online "friends" and can see each other's friends lists, and can use the site to leave moderated messages (for example by posting a message on the friend's "pinboard"). We only allow free-form text in the pin board feature (a brief public, moderated message).
If you want to read more about how our site operates, we encourage you to read our Parent's Page.
Parents and legal guardians of kids under 13 who are members of Moshimonsters.com have certain rights under COPPA, and Mind Candy recognizes those rights. Parents/guardians can consent to collection and use of a kid's personally identifiable information (PII) without consenting to the disclosure of information to third parties. Currently the only identifiable information we collect from children is the parent email address. We will not knowingly register children under 13 years old on Moshimonsters.com without parental consent. Without consent, a child under 13 cannot use any of the community features. If a parent does not provide consent, we will delete the information provided during the registration process within a reasonable time period.
A child's participation or access to an activity on our site is not conditioned on their providing more Personal Information than is reasonably necessary for the activity.
Parents/guardians can review information their children have contributed to Moshimonsters.com, request that Mind Candy delete that information, and refuse to allow Mind Candy to collect further information from their kids by contacting our Customer Services department by email at firstname.lastname@example.org. Parents should include their kid's Monster Owner name and the registered (parent's) email address in the email so we can better assist them with their inquiry or request. Mind Candy may ask additional questions or take other steps to verify the identity of parents/guardians before responding to a request to review or delete their kid's information, or a request to refuse further collection from kids.
Links To Third Party Websites
Information Sharing And Disclosure
Mind Candy does not share, rent or trade personally identifying information about our registered users, including kids under 13, with non-affiliated third parties (i.e., companies who are not one of our corporate affiliates or who are not providing support to the internal operations of our company) for their promotional purposes. Mind Candy makes every reasonable effort to disallow and discourage users and kids from sharing personally identifying information with each other via the community features via a filter system and live moderators. The only information that can be openly shared in the Moshimonsters.com community features are screen names (and kids are cautioned not to select their real names), country of residence, age, gender and moderated messages. Users and kids who use the pin board features do have the opportunity to draft their own messages to their friends, but we do not prompt any site users to provide any identifying information about themselves.
Mind Candy may share other information submitted on its site - non-personal information - to provide requested products or services, if permission is granted, or under the following circumstances:
We respond to subpoenas, court orders and other legal processes, or make use of information in exercising our legal rights or establishing defense against legal claims.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Web site.
If you use a forum or blog on this Web site, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. Though we pre-moderate the blog comments and the Forums are pre-moderated and post-moderated, we are not responsible for the personally identifiable information you choose to submit in these forums.
If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or you may communicate by emailing us at email@example.com please type UNSUBSCRIBE in the subject line, or you may contact us in writing by posting your mail to: Mind Candy Ltd, Tea Building, Unit 4.01, 56 Shoreditch High Street, London E1 6JJ, UK, to opt-out.
Updating/Accessing/Amending/Correcting Personally Identifiable Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, amend, delete/remove or deactivate it by emailing our Customer Support at firstname.lastname@example.org or by contacting us by postal mail at the contact information listed below. We will respond to your request to change the information within 3 days.
Confidentiality And Security
Information a user or child submits to Moshimonsters.com that relates to his or her account is password-protected. No employee of Mind Candy nor any automated system will contact a user or parent by email or using the MonsterMail or messaging systems asking for a user or child’s login details, password or any other personal information related or unrelated to a Mind Candy service or product. If any message claiming or appearing to come from Mind Candy or any of its related websites is sent to you asking for such information, please report it immediately to email@example.com.
We follow generally accepted industry standards to protect the personally identifiable information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
If you have any questions about security on our Web site, you can send email us at firstname.lastname@example.org.
Privo's Privacy Assurance Program
Mind Candy is a participant in Privo's Privacy Assurance Program. As part of participating in the Privacy Assurance Program, Mind Candy adheres to the strict information collection, use and disclosure requirements. Privo is an independent, third party organization committed to safeguarding children's personal information collected online, and to helping parents and their children exercise control over personal information while exploring the Internet.
The seal posted on this page indicates that Mind Candy has established privacy practices and has agreed to submit to Privo's oversight and consumer dispute resolution process. If you have questions or concerns about our privacy practices, please contact us at (888) 311-9576 in the U.S., +44 20 7193 5294 outside of the U.S., or email@example.com. If you have further concerns after you have contacted Mind Candy you can contact Privo directly at firstname.lastname@example.org.
Mind Candy Inc. complies with the EU Safe Harbor framework as set forth by the Department of Commerce regarding the collection, use, and retention of data from the European Union.
If we make material changes to how we collect and use Personal Information from children under age 13, we will notify parents by email in order to obtain verifiable parental consent for the new uses of the child's Personal Information.
We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our home page.
Questions And Suggestions
If you have questions or suggestions, please email us at email@example.com or mail us at: attn: Customer Service, Mind Candy, Tea Building, Unit 4.01, 56 Shoreditch High Street, London E1 6JJ, UK.
Effective Date: 28/01/09